ORDERING
1. How do I place an order?
You can place an order on our website at https://wokoong.com/ by adding items to your cart, selecting your shipping and payment options, and checking out.
2. Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account will allow you to save your shipping and payment information for future orders and track your order history.
3. Can I make changes to my order after I’ve placed it?
Once an order has been placed, we are unable to make changes to the items, shipping address, or payment method. However, if you need to make a change to the shipping address, please get in touch with us at [email protected] as soon as possible and we will do our best to accommodate your request.
SHIPPING
1. Where do you ship from?
We ship from our warehouse located in the USA to destinations worldwide.
2. How long does it take to process my order?
Orders are typically processed within 3-5 business days.
3. How long does shipping take?
Shipping within the USA takes 7-9 business days. Shipping worldwide takes 16-30 business days.
4. How much does shipping cost?
Shipping within the USA costs $8.99. Shipping worldwide costs $14.99.
5. Do you offer expedited shipping?
At this time, we do not offer expedited shipping.
6. Do you offer tracking information?
Yes, we will provide you with tracking information once your order has been shipped.
7. What if my order is lost or delayed in transit?
If your order is lost or delayed in transit, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to investigate the issue and find a solution.
RETURNS AND REFUNDS
1. What is your return policy?
We accept returns within 40 days of purchase. The item must be unused, in its original packaging, and in the same condition that you received it. Please see our full return policy on our website for more information.
2. How do I initiate a return?
Please contact us at [email protected] to initiate a return. We will provide you with instructions on how to return your item.
3. Will I be refunded for the shipping fees?
We are unable to refund shipping fees.
4. Will I be refunded for the customs duties or taxes I paid?
We are unable to refund customs duties or taxes.
5. How long does it take to process a refund?
Refunds are typically processed within 10-12 business days.
CANCELLATION
1. Can I cancel my order?
If your order has not yet been shipped, you may contact us at [email protected] to request a cancellation. However, if your order has already been shipped, we are unable to cancel it.
PAYMENT
1. What payment methods do you accept?
We accept all major credit cards, and Apple Pay.
2. Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information.
3. When will I be charged for my order?
You will be charged for your order at the time of checkout.
4. Will I receive a receipt for my order?
Yes, we will email you a receipt for your order once it has been placed.
5. Do you offer payment plans or financing options?
At this time, we do not offer payment plans or financing options. All orders must be paid in full at the time of checkout.
6. I’m having trouble checking out. What should I do?
If you are experiencing issues checking out, please try clearing your browser’s cache and cookies or using a different browser. If you continue to experience issues, please contact us at [email protected] for assistance.
7. Can I use multiple payment methods for one order?
At this time, we only accept one payment method per order.
8. Why was my payment declined?
Payment declines can be caused by a variety of reasons, including insufficient funds, incorrect billing information, or a flagged transaction by your bank. If your payment is declined, please contact your bank or payment provider for more information.
9. Do you offer gift cards?
At this time, we do not offer gift cards.
We hope that these frequently asked questions have been helpful in answering any questions you may have had about ordering, shipping, returns and refunds, cancellation, and payment. If you have any further questions, please do not hesitate to contact us at [email protected] and we will be happy to assist you. Thank you for choosing Wokoong as your online shopping destination!